At X², we take it as our responsibility to protect every customer’s personal information. This policy outlines how your information is handled and kept secure. When you send us personal information, it will be treated according to this policy.
PERSONAL DATA GATHERING
You will be told before we acquire any personal information from you, the purpose of which will always be apparent. The term “Personal Information” applies to any data that can be used to identify an individual, and includes, but is not limited to, name, postal or other physical address, occupation, email address, and any other data received by us in order to provide a service, deliver a product, or proceed with a transaction requested by one of our customers.
Examples of when we would collect personal information include:
- Registration on our website(s)
- Placement of a transaction or order with us
- Requests for service and support of our products or services
- Usage of certain features within our products or services
- Participation in an online survey
- Registration to membership programs or newsletter subscriptions
PERSONAL DATA USAGE
Your personal information will only be utilized in the manner we specified when it was originally collected. It will not be used in a different manner without your knowledge and consent.
Examples of how we may use your personal information include:
- Processing your orders and delivering the products and services requested
- Providing support and assistance for our products and services
- Providing current information on our latest product announcements, updates, enhancements, special offers, and other relevant information
- Providing the ability to register a personal profile and access protected content
- Providing customer feedback and support services
- Meeting contractual obligations
GATHERING ANONYMOUS DATA
In some cases, X² may retrieve non-personal (aggregate or demographic) data using such methods as cookies. This is utilized to help understand and evolve the functionality and usefulness of our website(s).
As well, by using some of our products or services, anonymous information may be sent back to us, such as technical system information about your computer. This data is sent to us so that we can understand how users interact with our products, to help improve them, and to provide communication regarding the product and any available updates or upgrades.
PERSONAL DATA AND SHARING
Your personal information may be shared within X² or any of our subsidiaries for the purposes of data processing or storage.
Your personal information may be shared with business partners, service vendors, authorized third-party agents, or contractors in order to provide a specifically requested service or transaction. This might include processing orders, payment transactions, website hosting, event and seminar registration, or customer support. We would only provide third parties with the absolute minimum amount of data required to complete any requested service or transaction, while the third parties involved are forbidden from using such data other than for the limited cause of following through with the requested service or transaction.
We may respond to subpoenas, court orders, or legal process by disclosing your personal information and other related information, if required. It is also possible we may opt to exercise our legal rights or defend against any legal claims.
We will never sell or rent any customer’s personal information to third parties for marketing purposes unless that customer has given us express authorization to do so.
PERSONAL DATA SECURITY
X² is deeply committed to the sustained security of any personal information you choose to share with us. Using a composite of industry-standard security technologies, procedures, and organizational policies, we will protect personal information from unauthorized access, usage, or disclosure.
When transferring sensitive data (for example, payment information) over the Internet, it is protected by utilizing Secure Sockets Layer (SSL) encryption.
While striving to protect all your personal information, we cannot guarantee the security of information that you send by Internet, phone, mail, or any other means of communication.
It is recommended to take every measure to protect personal information from exposure while on the Internet. Be sure to change passwords often, create unique passwords, and use a secure browser with the latest updates.
X² will not keep your personal data longer than is required to fulfill the purposes for which it was obtained or as is required by applicable laws or regulations.
As with many sites on the Internet, X² utilizes technologies such as cookies, which give us the ability to make using our website(s) easier, more functional and more useful by providing you with a customizable experience that recognizes you upon return.
A cookie will not read personal data found on the hard disk or from cookies made by other websites. The only personal information a cookie keeps is that which you supply yourself to that website. If you accept our website(s) cookies, they may give us access to information about your browsing behavior, which may be utilized to personalize visits, track user traffic patterns, and merge such data once you register. This is done to determine how efficient our site is to our users and to help improve how it is navigated. Our website(s) should be able to be browsed without cookies enabled.
POSTING INFORMATION PUBLICALY
Any information that you submit publicly, such as in a forum or chat room, will be available for others to see, which may possibly include individuals both internal and external to our company who visit such areas. Please be aware that these individual areas may contain additional rules and provisions. The information that individuals post in these areas is of their own opinion and should not be taken as the views of X².
PERSONAL DATA TRANSFER
It may be necessary to transfer your personal data within our company, to one of our subsidiaries, or to third-parties acting at our behest, such as for processing orders or storage.
HOW TO UNSUBSCRIBE
You may request to unsubscribe from our newsletters by sending a letter, including name, address, email, and the title of the marketing material to:
We will gladly remove your information from the requested mailing list, however we cannot prevent accidental mailings, such as may occur through multiple entries of the same information. Please allow up to 8 weeks for all mailings, online and physical, to cease.
Contact for Questions/Comments
We may alter or add on to this statement of policies at any time without notice. Returning to our website(s) after such a change is made will indicate your continued agreement with any revisions.