Terms & Conditions
All orders placed with xsquare.asia its affiliates or subsidiaries (hereinafter referred to as “X² Websites”) are subject to, without modification, the terms, conditions, and notices contained herein. Additionally, the X² Websites, or any publications of the X² Websites, may contain additional terms that govern particular features or offers. In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any particular X² Website, or publications produced by any X² Website, then these terms shall control.
ARTWORK
Certain colors may look different when printed on surfaces other than paper, for example metal, wood, rubber or plastic. It is encouraged that the client submit a vector graphic in one of the following forms: AI, EPS, PS. Specialty fonts must be outlines or the font files themselves must be included with the vector file, otherwise X² reserves the right to substitute fonts. Please review and carefully check all digital / physical proofs. Digital proofs are not intended to verify color correctness as colors may vary based on screen view. Digital proofs should be used to assure correct size, scale, positioning, spelling, etc of the artwork on the product. In the event precise color matching is critical a physical proof is recommended. Clients may also obtain PMS color swatches from PANTONE’s website. Physical proofs will accurately represent how the color will appear on the final product, color may vary slightly on the final production run. If the client requests additional changes and/or proof the order may be delayed and fees may apply. If the client delays in approving the proof the order delivery date may be affected, please contact customer service immediately to have your order expedited.
UPLOADS
It is the customer’s responsibility to check all files and folders uploaded to our site for data corruption, or errors that may have occurred in the transfer process. We cannot accept any responsibility for errors or data corruption during the file transfer process. Once files are uploaded to our FTP site, our sole responsibility is to confirm the number of files or folders, file types, and overall size of data upload as per customer’s instruction
APPROVAL
X² will not begin producing any order unless the invoice, digital samples and other service requests are approved first and payment has been received. Products, services, or discounts not present on the invoice will not be given.
PAYMENT
X² accepts wire / money transfers, and purchase orders from approved companies. Orders will not be placed into production until payment is received in full or a valid purchase order is received. All past-due accounts placed into collection are responsible for all associated fees and 1.5% interest compounded monthly on the balance.
PRICE
All quoted prices are subject to change without notice. To secure pricing a valid form of payment and approval of the final invoice must be given, at which time no items may be removed from the order. X² will price match any competitor pricing provided a valid quote is presented and the competitor quote is not below X² cost. Additional fees may apply to artwork after order approval depending on final color count, position, size, etc of the artwork.
RETURNS
X² offers a lifetime replacement warranty. A valid RMA number is required for all returns. X² will not issue refunds for any custom products or service if the job is produced according to the client’s artwork and specifications
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless xsquare.asia its affiliates, subsidiaries, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting but not limited to the use and distribution of any products or services purchased.
LIMITATION OF LIABILITY
xsquare.asia shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if xsquare.asia has been advised of the possibility of such damages.
SHIPPING
All delivery methods will be billed as a line item to the invoice. X² will not be responsible for delays in order delivery made by any shipping provider. You agree to pay for all charges associated with package interceptions and destination changes.
GENERAL TERMS
All orders that are being printed or otherwise customized cannot be canceled or refunded once they are in production. xsquare.asia reserves the right to refuse any order. xsquare.asia reserves the right to utilize client artwork for illustration and advertisement purposes unless otherwise directed by the client.
These terms and conditions, together with an xsquare.asia invoice regarding the products ordered by the Customer, are the complete and exclusive agreement between xsquare.asia and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between xsquare.asia and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.
